| Job Description |
Alteo is looking for an IT Technician for a 12-month contract based in Montreal (West Island).
Responsibilities:
- Provide first-level IT support to users (network connection, hardware, software).
- Ensure smooth operation of multi-function copiers: resolve program installation problems, coordinate maintenance and repairs with the supplier, provide training to new users.
- Install and configure IP telephones for new users. Resolve first-level problems, and if necessary contact the telephony supplier for more complex problems.
- Manage access cards: prepare new access cards for new users, program building doors and monitor system operation. Coordinate supplier interventions for repairs or maintenance services.
- Manage the key system: maintain the key inventory, have copies made as needed, and update the list of holders.
- Manage reservations for meeting rooms, ensure programming of readers to give authorizations and ensure rooms are functional for users.
- Ensure that the premises are maintained in good condition.
Profile:
- DEC in computer science or equivalent
- 2-3 years' experience in level 1 IT user support
- Knowledge of computer network administration
- Knowledge of workstation installation/configuration, multifunction copiers and IP telephones
- Excellent customer service skills: enjoy helping users
- Good analytical and diagnostic skills
- Resourceful and autonomous
- Good communication skills
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