| Job Description |
Alteo is looking for an IT Process Analyst for a permanent position based in Montreal.
*** Hybrid: 6 days in the office per month ***
You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.
Responsibilities:
- Support teams in defining processes that must be reproducible across all teams
- Document and propose reusable templates for the operational processes of multiple software solutions
- Research existing information or gather this information from multiple stakeholders
- Identify inefficiencies and propose continuous improvements
- Adapt ITIL processes to make them lighter and compatible with agile cycles
- Ensure that changes are well documented and validated without slowing down agile deliveries
- Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives
Profile:
- Bachelor's degree in computer science or equivalent
- 5+ years of relevant experience in an IT department
- Solid experience in defining and implementing processes
- Experience in a context of technological change
- Concrete experience in complex and political environments
- Concrete experience in the implementation of complex solutions, ideally between different organizations
- Significant experience in ITIL environments
- Good understanding of change management principles
- Ability to work in ambiguous situations, identify sticking points, and escalate them
- Ability to approach people, pose clear problems, and get people to determine a solution
- Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.
- Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).
- Cobit knowledge (asset)
- Experience in a DevOps environment and SAFe Agile methodologies (asset)
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